Meta Business Partner · WhatsApp Business
WhatsApp CRM with AI and an AI Sales Manager
LIA turns every WhatsApp conversation into sales information and actions: it records leads with no manual data entry, supervises your sales reps, recommends what to do next and automates follow-up.
See how it would work in my company
What is an AI WhatsApp CRM?
An AI WhatsApp CRM automatically records every enquiry, interprets what the customer needs and organises the sales information without manual data entry. LIA also supervises follow-up, detects opportunities nobody is working on and recommends actions to sales reps and managers.
If you want to understand the broader category, read what an AI CRM is and how it works.
How does LIA's WhatsApp CRM work?
LIA connects WhatsApp conversations with the management of your sales team: it records enquiries, qualifies opportunities, coordinates the response and supervises follow-up without depending on reps logging every interaction by hand.
Automatic recording of WhatsApp leads
When a customer writes to a connected number, LIA records the enquiry and organises the contact's details and conversation, without the rep having to create the lead manually.
AI response and qualification
LIA replies automatically, interprets what the customer needs, identifies the product or interest and updates the lead score to help the team prioritise opportunities.
Handover to the rep with the full history
Depending on the sales setup, LIA routes the opportunity to the responsible rep or to a lead pool. The rep receives the conversation and the history to continue with full context.
Supervision of your reps' follow-up
LIA monitors response times, detects inactivity and opportunities nobody is working on, and recommends next actions for reps and managers.
Automatic actions when a lead has no follow-up
Depending on the configured rules, LIA can alert the rep, escalate to the supervisor or manager, reassign the lead or contact the customer automatically. It does not just show a pending item: it can take action to recover the opportunity.
WhatsApp CRM for teams with several sales reps
LIA supervises rep activity across the connected channels, identifies leads that need attention and triggers alerts, escalations, reassignments or re-contacts according to your company's rules. The manager can review historical performance and receive recommendations. Assignments based on that performance require a human decision.
The details of what you can supervise, how LIA acts when a lead has no follow-up and an illustrative example are in AI supervision of sales reps.
Segmented WhatsApp campaigns and broadcasts
LIA segments campaigns using lead information, by rep, team or company. It generates templates, submits them to Meta for approval and schedules the approved ones to be sent from the connected numbers. When a customer replies, it applies the configured response flow.
Official WhatsApp Business integration
LIA is a Meta Business Partner and integrates officially with WhatsApp Business to connect conversations with sales management. From the connected numbers, it lets you organise leads, coordinate reps, automate follow-ups and run campaigns with the corresponding approved templates.
Connect your company's numbers and your reps' numbers
LIA works with corporate numbers and individual rep numbers. Conversations on the connected numbers feed sales follow-up, and campaigns can be sent from the company's number or the rep's number depending on the chosen strategy.
Can I keep my number and continue using WhatsApp Business?
It depends on the implementation. Before connecting WhatsApp to LIA, the current setup is reviewed and it is determined whether the number can be kept and the WhatsApp Business app can still be used. The connection scheme is agreed according to each company's operation.
Connect WhatsApp to the CRM you already use
LIA can complement your company's CRM as an AI Sales Manager. From WhatsApp conversations and the other connected channels, it gathers sales information, supervises your reps' follow-up and recommends or executes actions according to the configured rules.
Integration with your CRM via API or webhooks
LIA connects to other systems through an API or webhooks. The scope depends on the CRM's capabilities and permissions: it is defined which information LIA can read, which data it can update and which actions it can execute in the connected system.
Follow-up automation alongside your CRM
LIA detects opportunities with no activity on the connected channels and can alert the rep, escalate to the supervisor or manager, reassign the lead or contact the customer automatically according to your company's rules. Syncing these actions and their results with your CRM depends on the implemented integration.
To see in detail how LIA adds to the CRM you already have, visit AI CRM Booster.
How much does LIA's WhatsApp CRM cost?
LIA has a minimum price of USD 150 per month. The proposal depends on the lead volume and the level of follow-up each business requires, which can vary by industry and sales operation.
No charge per user or per connected channel
LIA's price does not depend on the number of sales reps, users or connected channels. LIA sets no limit on users or connected channels, so you can bring in your entire sales team.
Rollout in 1 to 2 weeks
LIA does not charge for implementation. The process takes between 1 and 2 weeks, with the support of an engineer from the team. The channels and the agreed sales flows are configured for each company's operation.
Frequently asked questions about LIA's WhatsApp CRM
Which companies is LIA for?
LIA is aimed at companies that receive enquiries via WhatsApp and need to coordinate sales reps, prioritise opportunities and keep up commercial follow-up. It is especially useful when reviewing conversations, recording leads and remembering pending tasks depends on the team's manual work.
What is the difference between a WhatsApp chatbot and LIA's AI Sales Manager?
Beyond replying to messages with AI, LIA records and qualifies leads, supervises your reps' sales activity and recommends next actions. It can also alert about a pending follow-up, escalate to the manager, reassign a lead or contact the customer according to the configured rules.
Does LIA automatically choose the rep based on historical performance?
LIA analyses historical performance and recommends which rep could best handle an opportunity. For that performance-based recommendation, a person makes the assignment decision. This is different from the automatic handovers that follow the rules configured by the company.
Can I use LIA if I don't have a CRM yet?
Yes. You can organise leads and manage sales follow-up inside LIA. If you already use another CRM, LIA can also complement it via API or webhooks, with a scope defined by the system's capabilities and permissions.
