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WhatsApp integration: the company number and each sales rep's number in LIA
LIA integrates with WhatsApp in two ways that can be combined: the corporate number, through the official WhatsApp Business API, and each sales rep's own number. Every conversation is logged as a lead in an omnichannel inbox, qualified by purchase intent, with its owner and its history.
What LIA does with WhatsApp
What happens on the connected WhatsApp numbers no longer depends on each sales rep reporting it.
Shared number and each sales rep's number
LIA connects the corporate number through the official API and each sales rep's number. The company picks one way or combines both, and everything lands in the same inbox.
Every chat, a qualified lead
Each inquiry is logged as a lead and LIA qualifies its purchase intent as hot, warm or cold with machine learning, based on the conversation.
Alerts for leads without follow-up
LIA alerts you when a lead is waiting for a reply or exceeds the inactivity time the company defined, and it can re-contact the lead automatically.
WhatsApp calls in the history
With the official WhatsApp Cloud API integration, WhatsApp calls are saved on the lead profile; LIA transcribes and summarizes them with AI.
How it connects
LIA is a Meta Business Partner. A LIA engineer makes the connection during implementation.
You choose how to connect
A shared corporate number, each sales rep's number or both, depending on how the team works.
The engineer connects the numbers
The corporate number is connected through the official WhatsApp Business API; each sales rep's number is connected with their permission.
Conversations go into the inbox
From that moment on, every chat is logged as a lead with its responsible sales rep.
- Supervision reflects what happens on the connected numbers. What happens outside them is not logged.
- Adding numbers or sales reps doesn't change the price.
Both ways to connect WhatsApp, in detail: multi-agent WhatsApp for sales teams.
To re-contact leads by segment: AI WhatsApp campaigns.
Other LIA integrations
They all end up in the same lead profile and the same reports by sales rep.
Instagram direct messages in the same inbox as WhatsApp, each one as a qualified lead.
What LIA doesFacebook page messages go into the inbox as leads, with an owner and alerts.
What LIA doesWeb chat
Your website chat handled 24/7 by the AI agent, which qualifies and routes to a sales rep.
What LIA doesEmail: Gmail, Outlook and IMAP
Lead emails from Gmail, Outlook or any IMAP mailbox go into the inbox and the lead profile.
What LIA doesMeta lead forms
Every Facebook and Instagram lead form goes into LIA as a lead, with its answers and an assigned sales rep.
What LIA doesPhone calls
Calls from LIA or through the company's phone system: in the lead's history, transcribed and summarized with AI.
What LIA doesGoogle Calendar
Each sales rep's calendar next to their leads: alerts before every meeting, meetings in the reports and meetings scheduled from LIA.
What LIA doesGoogle Meet
Meet meetings with a lead are transcribed and summarized on their profile, and add to their qualification.
What LIA doesYour CRM (API and webhooks)
LIA alongside the CRM you already use, via API or webhooks, or as your CRM if you don't have one yet.
What LIA doesFrequently asked questions
Does LIA use the official WhatsApp API?
Yes. LIA is a Meta Business Partner and connects the corporate number through the official WhatsApp Business API. It can also connect each sales rep's number, and the two ways can be combined.
Can I connect each sales rep's WhatsApp?
Yes. Each sales rep connects their number with their permission and their conversations go into the same inbox as the corporate number, with that rep as the owner.
Are WhatsApp calls logged?
Yes. With the official WhatsApp Cloud API integration, calls are saved in the lead's history, LIA transcribes and summarizes them with AI, and they count in the reports by sales rep.
We'll show you how it would work with your team
In a demo we set up your company's case and show you what the manager sees and what each sales rep does.
