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Laguzzi accounting firmIntegration · Web chat
AI web chat: whoever writes on your website becomes a lead
LIA integrates with the company's website through a chat handled 24/7 by its conversational agent. The agent replies, qualifies purchase intent and routes the inquiry to a sales rep; the conversation is logged as a lead in the same inbox as WhatsApp, Instagram and Facebook.
What LIA does with Web chat
An inquiry that arrives on the website at 11 p.m. doesn't wait until the next day.
24/7 conversational agent
It replies to website inquiries outside business hours and during peaks, when more come in than the team can handle.
Qualification by purchase intent
LIA qualifies each lead as hot, warm or cold with machine learning, based on the conversation.
Routing to a sales rep
The agent routes the inquiry to the right sales rep according to the company's rules, with the conversation in view.
Everything in the same inbox
Website conversations sit next to those from the other channels, with their owner and their history.
How it connects
The chat is added to the website during implementation, with a LIA engineer.
The chat is added to the website
The LIA engineer gets the chat running on the company's website.
Replies and routing are defined
What the agent answers, what information it asks for and which sales rep each inquiry is routed to.
Conversations go into the inbox
Every visitor who writes is logged as a lead.
- The agent replies with the information the company loads into LIA.
- Adding web chat or other channels doesn't change the price.
How LIA organizes the whole sales cycle: what is an AI CRM.
Other LIA integrations
They all end up in the same lead profile and the same reports by sales rep.
Corporate number through the official API and each sales rep's own number, in one inbox, with qualification, alerts and calls.
What LIA doesInstagram direct messages in the same inbox as WhatsApp, each one as a qualified lead.
What LIA doesFacebook page messages go into the inbox as leads, with an owner and alerts.
What LIA doesEmail: Gmail, Outlook and IMAP
Lead emails from Gmail, Outlook or any IMAP mailbox go into the inbox and the lead profile.
What LIA doesMeta lead forms
Every Facebook and Instagram lead form goes into LIA as a lead, with its answers and an assigned sales rep.
What LIA doesPhone calls
Calls from LIA or through the company's phone system: in the lead's history, transcribed and summarized with AI.
What LIA doesGoogle Calendar
Each sales rep's calendar next to their leads: alerts before every meeting, meetings in the reports and meetings scheduled from LIA.
What LIA doesGoogle Meet
Meet meetings with a lead are transcribed and summarized on their profile, and add to their qualification.
What LIA doesYour CRM (API and webhooks)
LIA alongside the CRM you already use, via API or webhooks, or as your CRM if you don't have one yet.
What LIA doesFrequently asked questions
Does LIA have a chat for the website?
Yes. LIA adds a chat to the company's website, handled by its conversational agent 24/7, and every conversation is logged as a lead in the omnichannel inbox.
Does the AI agent reply on its own or route to a sales rep?
Both: it replies and qualifies purchase intent, and routes the inquiry to the right sales rep according to the company's rules.
Who installs the chat on the website?
A LIA engineer, during implementation, which takes 1 to 2 weeks and has no cost.
We'll show you how it would work with your team
In a demo we set up your company's case and show you what the manager sees and what each sales rep does.
