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Laguzzi accounting firmIntegration · Email
Email integration: Gmail, Outlook or IMAP inside your follow-up
LIA integrates with Gmail, Outlook and any email mailbox via IMAP. Lead emails go into the same omnichannel inbox as WhatsApp, Instagram, Facebook and the web, stay on the lead profile with their sales rep, and count in the alerts and the reports by sales rep.
What LIA does with Email: Gmail, Outlook and IMAP
Email stops being the mailbox each rep checks on their own.
Lead emails in the omnichannel inbox
Emails show up next to WhatsApp, Instagram, Facebook and web conversations, without opening another app.
Every email in the lead's history
The email stays on the lead profile, next to their chats, calls and meetings.
One sales rep in charge
Every lead who writes by email is assigned to a sales rep, following the rules the company defines.
Alerts when an email goes unanswered
LIA alerts when a lead is waiting for a reply or goes past the inactivity time the company set.
How it connects
A LIA engineer connects it during implementation, with each mailbox's permission.
You choose the mailboxes
The company's sales mailbox, each rep's mailbox or both, on Gmail, Outlook or any provider with IMAP.
Assignment rules are defined
Who handles lead emails and how long without a reply triggers an alert.
Emails go into the inbox
From then on, lead emails are logged in LIA.
- Supervision reflects what happens in the connected mailboxes.
- Adding email or other channels doesn't change the price.
The use of Google data complies with the Google API Services User Data Policy, including the Limited Use requirements. More detail in the privacy policy.
What LIA does when a lead is left without follow-up: AI sales rep follow-up.
Other LIA integrations
They all end up in the same lead profile and the same reports by sales rep.
Corporate number through the official API and each sales rep's own number, in one inbox, with qualification, alerts and calls.
What LIA doesInstagram direct messages in the same inbox as WhatsApp, each one as a qualified lead.
What LIA doesFacebook page messages go into the inbox as leads, with an owner and alerts.
What LIA doesWeb chat
Your website chat handled 24/7 by the AI agent, which qualifies and routes to a sales rep.
What LIA doesMeta lead forms
Every Facebook and Instagram lead form goes into LIA as a lead, with its answers and an assigned sales rep.
What LIA doesPhone calls
Calls from LIA or through the company's phone system: in the lead's history, transcribed and summarized with AI.
What LIA doesGoogle Calendar
Each sales rep's calendar next to their leads: alerts before every meeting, meetings in the reports and meetings scheduled from LIA.
What LIA doesGoogle Meet
Meet meetings with a lead are transcribed and summarized on their profile, and add to their qualification.
What LIA doesYour CRM (API and webhooks)
LIA alongside the CRM you already use, via API or webhooks, or as your CRM if you don't have one yet.
What LIA doesFrequently asked questions
Does LIA integrate with Gmail and Outlook?
Yes. LIA integrates with Gmail, Outlook and any email mailbox via IMAP. Lead emails go into the omnichannel inbox and stay on the lead profile.
Can I connect each sales rep's mailbox?
Yes. You can connect the company's sales mailbox, each rep's mailbox or both, with each account's permission.
Does LIA alert me when a lead's email goes unanswered?
Yes. LIA alerts when a lead is waiting for a reply or goes past the inactivity time the company set, just like in the other connected channels.
We'll show you how it would work with your team
In a demo we set up your company's case and show you what the manager sees and what each sales rep does.
